What do you charge to ship within the U.S.?
Nothing, nada, zip! Shipping is always free.

Will you ship outside of the continental U.S., to Alaska, Hawaii and Puerto Rico?
Yes we do! And shipping is always free.

Will you ship to Canada? ?
Yes we do! Shipping to any Canadian province is a flat rate of $3.95 for standard economy shipping.

Will you ship to Europe, Asia, Australia?
Sorry, but we do not, we have chosen to keep our customer focus limited to our home base of the United States and neighbor Canada.

How do I wash a Lupine collar, lead or harness?
Machine-washing our products is fine. Some people use a mesh bag (to save wear-and-tear on the inside of the tub), others just put them in with jeans and similar sturdy clothes. The key points are warm, not hot water; mild soap, no bleach; and air dry only – don’t put them in the dryer or the nylon may get all shriveled! For extreme situations, pre-soaking in an enzymatic cleaner like Nature’s Miracle or Simple Solution may be helpful.

Should I get an Adjustable collar or a Combo collar?
The Adjustable collar is the best all-around collar. The dog can wear it all the time, although many dog pros recommend removing any collar when the dog is crated.  Adjustable collars are available in ½, ¾ and 1” patterns.

The Combo collar is designed specifically to prevent a dog from 'backing out' of its collar. It has a 'martingale' loop of webbing. When tension is applied via the lead, the martingale reduces the size of the collar. It's not an infinite amount of closure, as with a choke chain, but enough to prevent the dog from slipping out.  The Combo collar should not be left on when the dog is off-leash or unsupervised. Wearing a Combo collar off-lead increases the potential for getting caught on some object, or even another dog's jaw.

To determine what size of Combo collar to use, measure around the widest aspect of the head and jaw, as well as the mid-point of the neck. Take whichever measurement is larger, and add in an additional 5% to ensure a comfortable fit.

How do I pick the right size collar for my dog?
Picking the right width and size range for your dog depends on the dog's age, neck size and, to some extent, the size of the dog. 1/2" products are appropriate for pets up to 20 pounds or so.

A 1/2" collar for a new puppy is a great way to introduce the concept of wearing a collar. It's lightweight and will give you a way to quickly attach a lead for those frequent trips outside during house-training. Early on in life, the dog has to be taught about being on a lead, and what it means. The 1/2" leads are going to keep the pup' connected' to you, but not be so heavy as to be annoying.

There are many full-grown larger dogs (like Labs and Retrievers) that wear a 3/4" width collar at maturity. It's important to remember that with the rapid growth rate of all young dogs, what fits in the beginning will almost certainly be outgrown before it wears out, much like kids' clothes! Buying with room-to-grow is OK to a point, but a collar set to it's smallest size has the most webbing doubled back and becomes somewhat bulky.

To determine collar size, use a dressmakers tape to measure around the middle of the neck. Measure snugly, against the skin, not how you'd like it to fit. Whatever that measurement is, add in 5% extra for wiggle-room. This gives you a good approximation of the current size of the dog.

What's the difference between an H-Harness and a Roman Harness? 
The H-style is a really good cat harness that also can be used on small dogs. We especially recommend it for cats because it is harder to escape from. As long as the collar portion is snug enough not to pull over the cat's head, it is very unlikely the cat will get out of an H-harness.

If you are considering a harness for a dog, and your main objective is to relieve pressure on the trachea, neck and spine, the Roman style is best. This harness relieves pressure from a dog's throat, and puts it on the shoulders and chest.  Remember, a harness will not stop a dog from pulling, in fact, because the harness is more comfortable when a dog pulls, it may encourage even more pulling.

How do I know what size harness to buy?
Harness sizing is based on the adjustability of the girth. If you don't have a dress makers tape, use a piece of string around the animal's ribcage, just behind the front legs. Measure snugly, not how you want it to fit. If you are using string, and don't have a ruler, you can use the known size of a standard piece of paper (8.5" by 11") to get a good idea of the pet's actual circumference. Whatever that measurement is, add in an extra 5% for comfort. If the cat measures 12" around, 10% would be 1.2", and half of that would be about 1/2" (5%). For this cat, a 9-14 size Harness fit correctly. You can also check out this visual description of where to measure.

My dog can wear a 12"-20" Harness. Should I get a 1/2" wide or a 3/4" wide Roman/Adjustable Harness?
We use a body-weight of about 20 lbs. as the maximum size for 1/2" products. While 1/2" is light and easy to carry around, it does focus pressure on a smaller area. For this reason, some small dogs will find 3/4" wide products to be more comfortable.

How do I put on a Roman or Step In harness?
Roman Harness: Unbuckle the clasp on the girth strap. The strap with the D-ring should be on top with the D-ring pointing towards the tail. Place the two adjustable shoulder straps over the dog’s head. Pick up the dog’s left front paw and place over the sternum strap, so that the strap passes between the forelegs. Adjust and buckle the girth. The girth should be supported by the rib cage all the way around, especially underneath. Adjusting the shoulders smaller will shorten the front-to-back length of the harness.

Step-In Harness: When unbuckled, two openings are created for the paws, with an adjustable sternum strap between. Bring the ends up and over the dog’s back and fasten the buckle. Adjust the front and back straps for a secure fit, then adjust the sternum strap so it fits snugly.

Can the products be used with cats?
Many cats react negatively to some essential oils, and while experts are not in agreement regarding safety issues with cats, it is generally believed that very limited exposure to quality pure essential oils is a better option than using synthetic or adulterated fragrances.

Can the products be used with puppies?
The mists can be used with medium to large breeds at 8-weeks old, and for small breeds at 10-weeks old.

Can the products be used with cats?
Many cats react negatively to some essential oils, and while experts are not in agreement regarding safety issues with cats, it is generally believed that very limited exposure to quality pure essential oils is a better option than using synthetic or adulterated fragrances.

How long does a bottle last?
There are approximately 600 mists per two-ounce bottle. Depending on frequency of use and number of mists per application…well, you can do the math. It’s about 2¢ per mist.

How many "mists" are needed to be effective?
For small, young or infirm dogs, one or two mists may be appropriate, and for medium to large dogs it may be necessary to use four to six mists. For Buzz Guard, it varies with the size of the dog. .

How are the products used?
~ Spray onto your hands and massage the dog’s outer ears or abdomen (include legs, back and tail with Buzz Guard).
~ Lightly mist around a room, inside the travel crate or car a few minutes before use.
~ Spray directly onto bedding or a favorite toy or bandana.
~ Mist a brush before grooming.
~ Mist a grooming smock.
~ NEVER spray the mist directly into the dog’s face, eyes, ears, nose or mouth!

I found a pet with a blanketID tag, what do I do?
Yay, let's get that furbaby home! Go to blanketID and fill out the online form to report the missing pet.

Help, I lost my pet with a blanketID tag, what do I do?
ay, let's get that furbaby home! Go to blanketID, login, and fill out the online form to report the missing pet. If you never registered your pet, but you know the number on the tag, register and then report the pet missing.

Membership and Pricing?
The cost of your blanketID tag includes your first year’s membership and your membership starts when you register your tag. Online purchases are dispatched same day by normal post and will contain the PIN number that you need to register your tag. When you register, you have the option to extend your membership, lower your costs and generate more funds for The Blanket Fund for Animals. Extending your membership can cost as little as $7 per year (all amounts are Candian dollars). Your options are as follows:

One year membership The first year’s membership is included with the purchase of your tag
Two year membership Add an extra year for $11.99 and and blanketID will contribute $2.00 to The Blanket Fund
Three year membership Add two extra years for $21.99 (saving 8%) and blanketID will contribute $4.00 to The Blanket Fund
Four year membership Add three extra years for $29.99 (saving 16%) and blanketID will contribute $6.00 to The Blanket Fund
Six year membership Add five extra years for $44.99 (saving 25%) and blanketID will contribute $10.00 to The Blanket Fund
Eleven year membership Add ten extra years for $69.99 (saving 42%) and blanketID will contribut $14.00 to The Blanket Fund

And remember, your tag's Membership can easily be transferred to any other pet by changing the details online.

What if I don’t have or don’t want a PayPal account?
No problem!  You can still use PayPal without signing up or signing on to an existing account.  While PayPal would love for you to sign up for an account, or utilize the PayPal account you already have, they understand that sometimes folks just do not want to be bothered. Just put in your credit card and billing information and submit.

Can I suggest a animal related charity to be featured on your site?
Of course!  We at 3 Labs and a Beagle are committed to helping all furry or fuzzy friends.  We welcome your suggestions for the rescue or charity of the month.  The requirements being, of course, that they are recognized by the IRS as a not-for-profit AND that their focus is on helping animals or helping animals help humans.  Please email us your suggestion along with a website address and we will be happy to check the organization out and potentially add them to our list of upcoming rescue/charity of the month.

Can you gift wrap my purchase and sent it with a gift message?
Yes!  We are happy to gift wrap anything you purchase on the site for a small charge of $3.00. Just contact us and let us know what you want the gift message to say and we will bill you via PayPal. The only caveat is, this may add up to five days to the shipping time but we can advise if that will occur when we reply to your email. In addition, our packing slips do not show any price information, so you don't need to worry about that faux pas either!

How can I submit a picture of my pet for a chance to be Customer of the Month?
Simply eMail us a picture of your “baby” wearing or using one of the products you’ve purchased from us and you can win a Lupine Leash in the pattern of your choice!

Can I just send a picture of my pet showing how much we love your products?
Yes!  Of course we want to see your babies using, wearing, chewing, burying, or otherwise thoroughly enjoying our products! Send us the picture and we will try very hard to post it within a few weeks of receipt.  Please make sure your “kid” is ready for their 15 minutes of fame!

What about Sales Tax?
We are located in Washington State; if you are too, then yes, we must charge sales tax. Otherwise, not until Congress tells us otherwise!

I bought Pet Naturals products from you but I can't find them.
Sorry about that! We stopped selling Pet Naturals at the end of 2010. We refer all of our customers to Swanson Vitamins for Pet Naturals. We are not affilitated with them in any way, it is where we buy our vitamins and we can vouch for their great customer service and quality. Not to mention far better prices than we can afford to offer!

I bought Flint River Ranch pet food from you, where did it go?
We stopped carrying Flint River Ranch pet food at the end of July 2011. While we think the food is absoutely terrific, there are so many dealers we decided to drop the line. You can order directly from the manufacturer at Flint River Ranch

Oh no, the Lupine product I ordered (or received) is the wrong size, what can I do?
No problem, just let us know by sending an email.  Tell us what size will work better or if you want a refund instead and we will let you know how to return the product. Just keep those tags on!

 

What if I am not satisfied with the product I purchased from you?
We hope that never happens, but if it does just let us know by sending an email.  Tell us what is wrong and we will let you know how to return the product for a refund or replacement.

 

Well I have read the whole page and my question wasn't answered! Now what?
Not to worry, you can always get answers to your questions by sending an email.  Tell us what is on your mind and we will respond back, usually within a few hours.